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Welcome to the Change Management Tutorial Series

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Introducing Prosci's new research-based
Change Management Guide for Managers

Managers and supervisors play a key role in driving successful change in any organization. They are the closest to the action - where a new process, tool, system or job role actually comes to life. Until now, however, there were no tools to truly equip them to be great leaders of change with their direct reports. Prosci's new Change Management Guide for Managers provides a holistic process and set of tools to help managers and supervisors become great leaders of change. This tutorial will examine Prosci's Change Management Process for Managers and Supervisors in more detail. For more background, see the first module in this series that looked at the importance and role of managers during change.


Start with the end in mind

Before looking at the process managers can follow to become great leaders of change, it is important to first look back into the research from the 2007 Best Practices in Change Management benchmarking report to see what specific actions are required of managers and supervisors in times of change. According to the 426 participants that shared data for the 2007 report, the five critical roles of managers in supporting change were:

  1. Communicator

  2. Advocate

  3. Coach

  4. Liaison

  5. Resistance manager

The process pictured below is designed to help managers fulfill these roles by first preparing themselves for change and then leading their people through the change process.

Learn more about Prosci's new
Change Management Guide for Managers

Order now for only $189


Prosci's Change Management Process for Managers and Supervisors



Notice that surrounding the circle are the elements of Sponsorship and Communications. These create the foundation that is required to engage managers and supervisors in the effort of leading their people through change. Sponsorship is key in demonstrating the organization's (and senior leadership's) commitment to the change effort. Sponsors must make a compelling case for change to the entire organization - including to those managers and supervisors whose employees must change how they work. Communications provide timely, accurate and compelling messages about the need for change, the risk of not changing, the details of what will change and when changes are expected to occur. Be sure that Sponsorship and Communication plans follow best practices and are specifically targeted for the managers throughout the organization.


Below are details of the specific actions a manager completes during the Change Management Process for Managers. The new Change Management Guide for Managers includes step-by-step instructions, checklists, templates and tools for completing the activities.


Preparing yourself for change

Understanding changes underway and your role

  • Identify the changes impacting your group
  • Understand why these changes are being made
  • Identify how the changes will impact your team
  • Understand your role

Adapting to change that is happening to you

  • Identify your own areas of resistance 
  • Discuss your objections or concerns 
  • Make a personal choice to support and participate in the change

Developing competencies for managing change

  • Understand the concepts of change management 
  • Learn how to use the tools for managing change 
  • Develop action plans for working with your employees


Leading employees through change

Introducing change to your employees

  • Introduce change effectively to your group
  • Build Awareness of the need for change, including:
    • Why a change is needed
    • Current performance level
    • Objectives for this change
    • The nature of the change (high level only)

Managing employees through the transition

  • Develop individual change action plans for each employee
  • Use ADKAR as a tool for managing change with your team
    • As an assessment - creating ADKAR profiles for team members
    • As a guide for actions - how do I build Desire, Knowledge and Ability

Reinforcing and celebrating successes

  • Collect and analyze employee feedback
  • Conduct audits and measure performance
  • Reinforcing change with your team through:
    • Accountability systems
    • Root cause analysis and corrective actions
    • Celebrations, recognition and rewards




Prosci's newest offering - the 2008 Change Management Guide for Managers

Toolkit overview:

The new Change Management Guide for Managers is an action-oriented toolkit designed specifically for managers and supervisors, providing them with a structured process for leading change with their employees. The step-by-step guide includes group and individual coaching activities, communication templates, best practice findings and tools for managing resistance.

Find out more about the new toolkit

Review the compete table of contents

Download the toolkit Overview

Toolkit tabs:

  • Tab 1 - Overview
  • Tab 2 - Understanding changes underway
  • Tab 3 - Adapting to change
  • Tab 4 - Developing change management competencies
  • Tab 5 - Introducing change to your employees
  • Tab 6 - Managing employees through the transition
  • Tab 7 - Reinforcing change and celebrating successes

Additional reference materials included with the
Change Management Guide for Managers:

  • ADKAR: a model for change in business, government and our community paperback book
  • Employee's Survival Guide to Change paperback book
  • 10 ADKAR Worksheets
Tools and worksheets included in the
Change Management Guide for Managers:
  • Change summary worksheet
  • Understanding change worksheet
  • Personal viewpoint worksheet
  • ADKAR assessment
  • Competency assessment
  • Awareness-building plan template
  • Key messages outline
  • ADKAR profile worksheet
  • Change development plan template
  • Group summary worksheet
  • ADKAR questionnaire
  • Top-10 action steps for managing resistance
  • Training needs assessment
  • Fostering ability worksheet
  • Reinforcing change checklist
  • Employee feedback template

Order now for only $189


Quantity discounts apply when you order copies for a group of your managers or supervisors

2-5 copies: 10% discount
6-50 copies: 15% discount
51-500 copies: 20% discount



Order online - secure server Order the new Change Management Guide for Managers
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Tools for applying change management:

  • Change management certification ($2800)- 3-day program where you bring a project you are working on and apply all of the assessments and tools as you learn them - taught by former Fortune 500 executives at locations across the U.S.
  • Best Practices in Change Management benchmarking report ($289) - journal-style report with lessons learned and best practices from 650 participants, presented in an easy-to-use format - reads as a checklist of what to do and what not to do
  • Change Management Toolkit ($389) - hardcopy 3-ring binder presenting Prosci's change management methodology; includes templates, checklists and assessments for managing the people side of change (includes USB drive)
  • Change Management Guide for Managers and Supervisors ($189) - tools to help supervisors engage and coach their direct reports through change (includes 4 copies of the Employee's Survival Guide)
  • Change Management Pilot 2008 ($449) - online tool including Prosci's change management methodology, eLearning modules and downloadable templates, assessments, presentations and checklists
  • Change Management Pilot Professional 2008 ($559) - the content of the Change Management Pilot plus additional benchmarking data and an online version of the Change Management Guide for Managers and Supervisors
  • Change Management: the people side of change ($18.95) - a primer for anyone involved in organizational change that addresses why manage change, individual change management and organizational change management
  • Employee's Survival Guide to Change ($14.95) - a handbook to help employees survive and thrive during change; answers frequently asked questions and empowers employees to take charge of change


*** Prosci also offers leadership packages - groupings of products at discounts that offer you some of the most helpful and common combinations of Prosci change management resources


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Email a Prosci analyst or call 970-203-9332 with questions about the methodology, its application, or finding the right resources to support your change management activities.




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