Change Management Learning Center - managing change library

Welcome to the Change Management Tutorial Series

Home   |   Bookstore   |    Training   |  Tutorials   |   Benchmarking  |  Webinars

Email this page to a friend


Change management job roles and titles


The top trend in the field of change management identified by participants in each of Prosci's last three benchmarking studies was a greater recognition of the need for and value of change management. That growing recognition has manifested itself in a number of ways, including structural elements like more organizations creating change management functional groups (such as a change management office) and change management job roles. This tutorial presents benchmarking data from Prosci's most recent study and results for a recent webinar on the emergence of change management job roles.


Organizations with permanent positions or job roles for change management

For the first time, Prosci asked participants in the 2011 benchmarking study about change management job roles and permanent positions. 43% of study participants reported that their organization had a permanent position or job role for change management (see Figure 10 from the 2012 Edition of Best Practices in Change Management).


Further examination of the data shows that:

1) Organizations with higher levels of change management maturity are more likely to have change management job roles

Level in the Prosci Change
Management Maturity Model TM
Percentage of respondents with
change management job roles
Level 5 57%
Level 4 56%
Level 3 52%
Level 2 39%
Level 1 21%

2) Larger organizations (based on annual revenue) were more likely to have change management job roles

3) Industries where over half of respondents indicated having change management job roles included: Chemical, Media, Travel and Tourism, Retail, Oil and Gas, Finance/Banking and Insurance


Key responsibilities and job description elements

Those study participants with change management job roles reported on the specific elements of the job descriptions for these positions. Below is a subset of the specific responsibilities contained in change management job descriptions. The top five responsibilities included:

  • Apply a structured methodology and lead change management activities
  • Support change management at the organizational level
  • Support communication efforts
  • Assess the change impact
  • Support training efforts

Additional responsibilities listed included:

  • Consult and coach project teams
  • Create change management strategy
  • Define and measure success metrics and monitor change progress
  • Support and engage senior leaders
  • Manage stakeholders
  • Complete change management assessments
  • Coordinate efforts with other specialists
  • Identify, analyze and prepare mitigation tactics for risk
  • Identify and manage anticipated resistance
  • Integrate change management activities into project plan
  • Support organizational design and definition of roles and responsibilities
  • Evaluate and ensure user readiness
  • Manage the portfolio and change load
  • Track and report issues
  • Coach managers and supervisors


Change management job titles

In one of Prosci's change management webinars presenting new topics in the 2012 benchmarking report (delivered in April 2012), attendees with change management job roles shared their job titles. Below is a subset of the titles shared on the webinar.

  • Business Change Manager
  • Business Readiness Lead
  • Business Transition Manager
  • Change and Benefits Manager
  • Change Coach
  • Change Enablement Senior Consultant
  • Change Lead
  • Change Leadership Director
  • Change Leadership Program Manager
  • Change Management Advisor
  • Change Management Analyst
  • Change Management Consultant
  • Change Management Coordinator
  • Change Management Lead/Leader
  • Change Management Program Manager
  • Change Management Specialist
  • Change Management Team Leader
  • Change Manager
  • Change Manager, Business Transformation
  • Change Readiness Consultant
  • Change Realization Lead
  • Deployment Project Manager
  • Director of Change Integration
  • Director of Change Management
  • Director of Organizational Change Management
  • Director, Change Management Capability Building
  • Director, Performance & Learning Services
  • Enterprise Project Change Management Analyst
  • Global Change Manager
  • MoC [Management of Change] Consultant
  • Org Alignment Lead
  • Organization Adoption Lead
  • Organization Change and Development
  • Organizational Change Management Specialist
  • Organizational Change Manager
  • Organizational Design & Development Manager
  • Organizational Readiness Analysts
  • Organizational Readiness Manager
  • People Change Agent
  • Practice Manager, Change Management
  • Process and Change Management Analyst
  • Results Realization Manager
  • Senior Adoption Analyst
  • Senior Change Management Specialist
  • Senior OCM Specialist
  • Analyst, Strategy Realization Office
  • Transformation Lead
  • Transformation Manager



Change management has emerged over the last decade as a critical ingredient of benefit realization on projects and initiatives. Benchmarking data and experience show that having dedicated change management resources on projects is an important success contributor. Recently, organizations have begun creating job roles and permanent positions dedicated to change management. Does your organization have job roles for change management? If not, chances are you will see them coming in the future as the disciple of change management becomes more solidified and cemented in organizations around the globe.








Email this tutorial to a friend
Ask a Prosci analyst
Order online - secure server Order the Best Practices in Change Management benchmarking report to learn more about the latest trends, developments, tips and suggestions from hundreds of practitioners



Prosci Change Management Certification

"Amazing: these three days are going to save me
hundreds of hours and help me help my company
realize the benefits they seek."
- Mike C., April 2011 participant

"I'm truly inspired!" Joe F., May 2012

"The most applicable training I have been to - ever!
Great, applicable training & usable tools."
Chelle, November 2012


Program highlights:

  • Learn the methodology through practical application to your current project
  • Learn from experienced executive instructors
  • Become part of a change management community
  • Earn 2.4 CEUs, 24 PDUs and 23.5 HRCI recertification credits
  • Walk away with products and course materials worth over $1000

Download the certification program brochure

Upcoming sessions:

  • January 8 - 10, 2013: Denver, CO area
  • January 8 - 10, 2013: Washington DC area
  • January 15 - 17, 2013: San Francisco, CA area
  • January 15 - 17, 2013: San Diego, CA area
  • January 22 - 24, 2013: Houston, TX area
  • January 29 - 31, 2013: Chicago, IL area
  • February 5 - 7, 2013: Washington DC area
  • February 12 - 14, 2013: San Francisco, CA area
  • February 19 - 21, 2013: Chicago, IL area
  • February 19 - 21, 2013: Orlando, FL area
  • February 26 - 28, 2013: Portland, OR area
  • March 5 - 7, 2013: Denver, CO area
  • March 12 - 14, 2013: San Francisco, CA area
  • March 12 - 14, 2013: Chicago, IL area
  • March 19 - 21, 2013: Orlando, FL area
  • March 26 - 28, 2013: Portland, OR area
  • March 26 - 28, 2013: Houston, TX area
  • March 26 - 28, 2013: Washington DC area
  • April 2 - 4, 2013: Chicago, IL area
  • April 16 - 18, 2013: San Francisco, CA area
  • April 23 - 25, 2013: Washington DC area
  • May 7 - 9, 2013: Chicago, IL area
  • May 14 - 16, 2013: San Francisco, CA area
  • May 14 - 16, 2013: Denver, CO area
  • May 21 - 23, 2013: Orlando, FL area
  • May 21 - 23, 2013: Washington DC area
  • June 11 - 13, 2013: San Francisco, CA area
  • June 18 - 20, 2013: Chicago, IL area
  • June 25 - 27, 2013: Orlando, FL area
  • June 25 - 27, 2013: Washington DC area

Visit the certification training page

Email a certification inquiry or call
+1-970-203-9332 to register today.

"Awesome! Best training program I have attended in my career!"
Ryan L., May 2012

"Best course I've ever takenů Incredible instructors and excellent material. Can't wait to use it!"
Kim P., August 2012

"This is the best training that I have ever attended. Now I understand what I need to do when I go back to the office and start to immediately apply what I've learned. Very organized and easy to follow. Great online resource and USB and hard copies."
Tamaho Q., July 2012

"Absolutely Awesome!!! 5 stars!" Brenda M., December 2012
"Excellent course. Well worth the investment of time and money. Excellent job!"
Sue A., July 2012

"Excellent class - would recommend to anyone." Walt J., August 2012
"This is one of the best programs I have attended. Excellent faculty, outstanding material, and amazing use of experiential learning techniques. Attention to every little detail, comprehensive program, material, great planning, outstanding facilitation."
P. Ravi S., November 2012

"Excellent training, excellent content, extremely comprehensive addressing of CM concepts & practical approach. Best instructors ever!!!"
Panos P., December 2012

"The best training class I have had in years. Goes way beyond the strategy and framework and focuses on real world problems and the tools to solve them."
- Jennifer J., April 2009 participant

"I gained so many skills in such a short amount of time. This training will impact not only my own ability to manage change, but impact our larger organization."
- Kim W., January 2012

"This is the best training class I've ever attended."
- Abby D., April 2011

"This was the most effective and engaging course I've ever taken. I feel that I can truly use this knowledge in my personal and professional life immediately."
- Lisa S., February 2009 participant

"This is exactly what I was hoping for - a hands on program that would allow me to absorb the concepts by relating them to a current business project."
- Lisa C., November 2010 participant

"Awesome - truly one of the most beneficial programs I have ever attended - immediate application on the job!"
- Robin S., March 2009 participant

"This program absolutely over-delivered my expectations. I now feel more prepared and better equipped to do my job."
- Paul S., January 2009 participant



Offerings for applying Prosci's change management methodologies:


  • Prosci's site licenses are a great solution for building change management capabilities and competencies throughout your organization. With a site license, you can customize and integrate Prosci's world-leading research and methodologies to fit your organization and begin building the individual competencies necessary for true change capability. Contact a Prosci Account Manager at +1-970-203-9332 or to discuss your change management needs and how Prosci's research-based, holistic, easy-to-use solutions can work for you.


  • Change management certification ($2800)- attend Prosci's 3-day certification program where you bring your own current change project to the session and learn to use Prosci's tools through practical application - taught by former fortune 500 executives at locations across the US - includes over $1000 in products, including the Best Practices in Change Management benchmarking report, the Change Management Toolkit and the Change Management Pilot Pro 2012
  • Train-the-trainer ($3500) - learn how to teach Prosci change management training programs in your organization
  • Onsite training - bring Prosci to your location for 3-day certification programs, 4-6 hour executive briefings, 1-day manager programs or 1-day employee programs - call +1-970-203-9332 for more information

Methodology tools:

  • Change Management Toolkit ($389) - hardcopy 3-ring binder presenting the Prosci Change Management Methodology, includes templates, checklists and assessments for managing the people side of change (includes USB)
  • Change Management Pilot Pro 2012 ($489) - online tool including the Prosci Change Management Methodology, eLearning modules and downloadable templates, assessments, presentations and checklists
  • Change Management Guide for Managers and Supervisors ($209) - tools to help supervisors engage and coach their direct reports through change
  • PCT Analyzer ($149/$349) - web-based tool for collecting PCT Assessment data, analyzing results, identifying risks and developing action steps

References and books:

  • Best Practices in Change Management benchmarking report ($289 / quantity discounts available) - journal-style report with lessons learned and best practices from 650 participants, presented in an easy-to-use format - reads as a checklist of what to do and what not to do
  • Change Management: the people side of change ($18.95 / quantity discounts available) - a primer for anyone involved in organizational change that addresses why manage change, individual change management and organizational change management
  • ADKAR: a model for change ($18.95 / quantity discounts available) - the definitive work on the Prosci ADKAR® Model
  • Employee's Survival Guide to Change ($14.95 / quantity discounts available) - a handbook to help employees survive and thrive during change, answers frequently asked questions and empowers employees to take charge of change



*** Prosci also offers leadership packages - groupings of products at discounts that offer you some of the most helpful and common combinations of Prosci change management resources



Email this page to a friend


Email a Prosci analyst or call +1-970-203-9332 with questions about the methodology, its application, or finding the right resources to support your change management activities.




*** Register to receive free news announcements and tutorial releases ***



Tutorials | Bookstore | Benchmarking | Articles | Training | Register | Webinars | Resources | Home

Copyright Prosci 1996-2014
Prosci and ADKAR are registered trademarks of Prosci Inc.
Send comments to a Prosci analyst


Contact Prosci
email: Prosci email form
phone: 970-203-9332 or 800-700-2831